Welcome to Big Bus Tours. These Terms and Conditions outline the rules and guidelines that apply when you access our website, purchase tickets, or use our sightseeing services. By booking a tour or browsing our website, you agree to comply with these terms.
Booking and Ticket Validity
All tickets must be purchased through authorised sales channels, including our official website or approved partners. Once a ticket is purchased, you will receive confirmation by email. It is your responsibility to review the booking details carefully and ensure all information is correct.
Ticket validity begins when the pass is first activated on the bus, not at the time of purchase. Passes are typically valid for 24, 48, or 72 consecutive hours, depending on the selected option. Tickets are non-transferable and must be used by the person named on the booking where applicable.
Pricing and Payments
All prices are displayed in the applicable local currency unless stated otherwise. Prices may vary by city, season, or promotional period. Full payment is required at the time of booking.
We use secure third-party payment providers to process transactions. We are not responsible for additional bank charges, currency conversion fees, or transaction costs imposed by your financial institution.
Cancellations and Refunds
Cancellation policies may vary by location and ticket type. Some tickets may be refundable within a specific timeframe before activation, while others may be non-refundable. Please review the cancellation terms at the time of booking.
Refund requests must be submitted through the original booking channel. Once a ticket has been activated, refunds are generally not available unless required by local regulations.
Service Availability and Changes
We aim to operate all advertised routes and services as scheduled. However, routes, stops, timetables, and services may be modified due to traffic conditions, weather, public events, safety concerns, or other unforeseen circumstances.
We reserve the right to suspend or alter services without prior notice when necessary. In such cases, reasonable efforts will be made to minimise disruption.
Passenger Responsibilities
Passengers are expected to behave respectfully and follow instructions provided by staff. Unsafe, disruptive, or inappropriate behaviour may result in removal from the service without refund.
Passengers must remain seated while the bus is in motion and comply with all safety guidance. We are not responsible for personal belongings left unattended on the bus or at stops.
Limitation of Liability
To the fullest extent permitted by law, Big Bus Tours is not liable for indirect or consequential losses, including missed connections, delays, or changes to travel plans caused by factors outside our control.
Our liability for direct loss or damage is limited to the value of the ticket purchased, except where otherwise required by law.
Intellectual Property
All content on our website, including text, images, branding, and logos, is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without written permission.
Governing Law
These Terms and Conditions are governed by applicable local laws in the jurisdiction where the service is provided. Any disputes will be handled in accordance with those legal frameworks.
By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.