At Big Bus Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase tickets, or interact with our services.
Information We Collect
We may collect personal information when you book a tour, create an account, subscribe to updates, or contact customer support. This information can include your name, email address, phone number, billing details, and payment information.
We may also collect non-personal data such as browser type, device information, IP address, and website usage patterns. This helps us understand how visitors use our website and improve user experience.
How We Use Your Information
Your information is used to process bookings, confirm payments, and deliver services you have requested. We may also use your contact details to send booking confirmations, service updates, or respond to inquiries.
If you choose to receive marketing communications, we may send promotional offers or updates about new tours and destinations. You can unsubscribe from these communications at any time.
Non-personal information helps us analyse website performance, improve navigation, and enhance overall service quality.
Payment Security
We use secure payment processing systems to protect your financial details. Payment information is encrypted and handled by trusted third-party payment providers. We do not store full credit or debit card details on our servers.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and personalise your experience. Cookies help us remember your preferences, analyse traffic, and optimise website performance.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Sharing of Information
We do not sell your personal information to third parties. We may share necessary data with trusted service providers who assist us with payment processing, email delivery, customer support, or website analytics. These providers are required to handle your information securely and only for authorised purposes.
We may also disclose information if required by law or to protect our legal rights and safety.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information. You may also object to certain processing activities or request a copy of the data we hold about you.
If you wish to exercise any of these rights, you can contact our customer support team through the details provided on our website.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in regulations or services. Any updates will be published on this page with a revised effective date.
Your trust is important to us. We are committed to maintaining transparency and ensuring your information remains secure whenever you interact with Big Bus Tours.